Refund policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email).
The withdrawal must be sent to:
LowmelSneaker e.K.
Jakub Kowalski
Straße des 17. Juni 106
10623 Berlin
Germany
Email: info@lowmelsneaker.com
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
⚠️ Note on return costs: You will bear the direct cost of returning the goods.
SAMPLE WITHDRAWAL FORM
(If you wish to withdraw from the contract, please fill out this form and return it to us by email or post.)
To:
LowmelSneaker e.K.
Straße des 17. Juni 106
10623 Berlin
Germany
Email: info@lowmelsneaker.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on () / received on () _________________________
Name of the consumer(s): _________________________
Address of the consumer(s): _________________________
Signature of the consumer(s) (only if notified on paper): _________________________
Date: _________________________
() Delete as applicable.*